Frequently Asked Questions
Find answers to common questions about Attendance Genius.
1. Who can use Attendance Genius?
Attendance Genius is designed for K-12 educational environments. It is used by classroom teachers, resource staff, school administrators, and detention coordinators to streamline attendance tracking and student management.
2. How does Attendance Genius work?
Our platform provides a high-speed, user-friendly interface that allows staff to record attendance in seconds. The data is processed through our secure cloud infrastructure and can be integrated with your existing Student Information System (SIS) to ensure records are synchronized and accurate across the district.
3. Is Attendance Genius certified?
Yes. Attendance Genius has earned the 1EdTech TrustEd Apps™ Data Privacy Certification. This means our privacy policies and security practices have been independently vetted to meet the highest standards for data protection in the education industry.
4. Is Attendance Genius secure?
Security is our top priority. We utilize a "defense-in-depth" architecture including AES-256 disk encryption, application-level encryption for sensitive student PII, and enforced Two-Factor Authentication (2FA) for staff. Our network is protected by Cloudflare's Web Application Firewall (WAF) and isolated private networks.
5. How can I get support if I need help?
We offer dedicated support for all our partners. You can access our help center for documentation, or contact our support team directly via email or through your administrative dashboard. We pride ourselves on rapid response times to ensure classroom interruptions are minimized.
6. Why should I choose Attendance Genius?
Unlike general-purpose tracking tools, Attendance Genius is built specifically for the school environment. We focus on reclaiming instructional time-saving up to 15 hours per class each year-while providing the legal documentation and security certifications that school districts require.
7. Is Attendance Genius FERPA and COPPA compliant?
Yes. Our Privacy Policy and Terms of Service are specifically authored to comply with the Family Educational Rights and Privacy Act (FERPA) and the Children's Online Privacy Protection Act (COPPA). We act as a "School Official" under FERPA, ensuring that all student data is used only for legitimate educational purposes under the school's control.
8. How is Attendance Genius different from other attendance trackers?
Many trackers are built for general business use and lack the security rigor needed for schools. Attendance Genius is unique because it combines 1EdTech certified privacy with emergency-ready real-time tracking. While others just "count heads," we provide a secure, auditable trail that integrates with school workflows like detention management and resource staff documentation, all without third-party ad tracking.
9. How much does Attendance Genius cost for schools?
We offer flexible pricing based on the size of your institution. Our pricing includes unlimited staff accounts, SIS integration support, and full access to our security features. For school-wide or district-wide pricing, please contact our sales team for a custom quote.
10. How long does the implementation process take?
Implementation is designed to be swift and non-disruptive. Most schools are fully onboarded and staff are trained within one to two weeks. If you are utilizing SIS integration, our technical team works directly with your IT department to ensure a seamless data sync before your go-live date.
11. Does Attendance Genius support SSO and Roster Syncing?
Yes. We support Single Sign-On (SSO) and automated roster syncing through major education hubs like Clever and ClassLink. This ensures that teachers don't have to manage another set of passwords and that student rosters stay up-to-date automatically as schedules change throughout the year.
12. What happens to our data if we stop using the service?
We adhere to a strict "Right to be Forgotten" policy. If a school or district terminates their service, we initiate a hard-deletion process. All associated Student Data, account records, and files are permanently purged from our active databases and backup cycles within 90 days, ensuring your data is not retained longer than necessary.
13. Where is our data physically stored?
All data is stored in secure, SOC 2 compliant data centers located within the United States. We utilize DigitalOcean's encrypted cloud infrastructure, which maintains 24/7 physical security and redundant environmental controls to ensure your information is always safe and available.